"We make dairy food vegan so you CAN eat!"
SM
Our Customer Service is here to serve you Monday – Friday 8:30 – 5:00pm PST. Call 541-524-7605. We can also be reached through voice mail or email. We are closed for Christmas, Easter, July 4, Thanksgiving, and weekends.
Customer Service Center and Policies
Minimum Size for Your Order
For UPS orders we ask that a minimum of two cases be ordered with the acknowledgement that products will be shipped iced and 2 day express.
Refrigerated Truck: We ask that all customers order full pallets, if at all possible, or at least one full pallet layer of 20 cases. Please email for pallet configuration sheets.
For UPS orders we ask that a minimum of two cases be ordered with the acknowledgement that products will be shipped iced and 2 day express.
Refrigerated Truck: We ask that all customers order full pallets, if at all possible, or at least one full pallet layer of 20 cases. Please email for pallet configuration sheets.
Madison Ave. Gourmet LLC accepts orders from Customers, Brokers, and Distributors via email, fax, or phone.
Please be sure to include the following information when placing your order:
Your “ship to” address.
Your purchase order (PO) number.
Requested delivery or pick-up date.
UPC number for the product(s) being ordered.
Product description.
Quantity ordered.
Expected case price for each item. Direct ship or Distributor.
Special instructions
Total quantity ordered.
Terms.
Your “ship to” address.
Your purchase order (PO) number.
Requested delivery or pick-up date.
UPC number for the product(s) being ordered.
Product description.
Quantity ordered.
Expected case price for each item. Direct ship or Distributor.
Special instructions
Total quantity ordered.
Terms.
Customers, Brokers, and Distributors will receive order confirmations via email and/or fax.
Our lead time is twelve days. So please allow six business days prior to shipment date for orders to be filled. Longer lead times will apply for customers requesting product that is customized or privately branded, or for our international customers. These individual order placement schedules will be provided to our customers prior to placing 1st order for these products.
On occasion it is possible, due to circumstances beyond your control, that you must place a late order or change an order. We understand and will make every effort to accommodate you if possible.
We will investigate the following options before we notify you whether we can accept the late order or change:
If the order or change is less than a full truckload, Customer Service will contact our Transportation team to determine whether there is room for your order on existing trucks without incurring additional expense.
If there is no room on an existing truck, the customer will be contacted to determine whether the order needs to be shipped or can be moved to the next regularly scheduled shipment day. Once the customer has been contacted, he or she will need to respond back to our Customer Service team based on deadlines provided for that situation.
If no response is received within that time frame, the order will be moved to the next regularly scheduled shipment day for that delivery area.
If the order is a full truckload order, we will contact our Transportation team to determine whether a truck can be secured and delivery can occur by the required delivery date, and the cost associated with shipping the product.
If we are unable to secure transportation for the originally requested delivery date, we will work to accommodate the first available delivery for which we can secure transportation, before moving order to the next normal sailing date.
NOTE: Late orders or order changes may result in fees being assessed against the customer’s trade spending or customer's order.
We will investigate the following options before we notify you whether we can accept the late order or change:
If the order or change is less than a full truckload, Customer Service will contact our Transportation team to determine whether there is room for your order on existing trucks without incurring additional expense.
If there is no room on an existing truck, the customer will be contacted to determine whether the order needs to be shipped or can be moved to the next regularly scheduled shipment day. Once the customer has been contacted, he or she will need to respond back to our Customer Service team based on deadlines provided for that situation.
If no response is received within that time frame, the order will be moved to the next regularly scheduled shipment day for that delivery area.
If the order is a full truckload order, we will contact our Transportation team to determine whether a truck can be secured and delivery can occur by the required delivery date, and the cost associated with shipping the product.
If we are unable to secure transportation for the originally requested delivery date, we will work to accommodate the first available delivery for which we can secure transportation, before moving order to the next normal sailing date.
NOTE: Late orders or order changes may result in fees being assessed against the customer’s trade spending or customer's order.
Every effort is made to fill orders at 100 percent of the quantity requested. In the case where the full amount of product is not available to be shipped on a customer order, our Customer Service team will contact your representative to notify you of any shortages prior to the order being shipped and invoiced. Shorted quantities will ship with an updated existing PO and you will be notified of shipping time.
As an alternative to DC delivery, Madison Ave. Gourmet offers a customer pick-up or backhaul option. Customers will take ownership of products at the time of pick-up. Payment terms are based on the pick-up date, not the “received” date. Please call Madison Ave. Gourmet for Pick-Up Program sign-up.
There will be no changes to order-placement lead times.
Pick-up times must be scheduled at least 24 hours in advance.
Customers are responsible for all late or detention fees, pallet costs and/or exchange.
Madison Ave. Gourmet reserves the right to review and administer changes based on compliance with the program. The customer is responsible for product temperatures during transit. Temperature requirements are as follows: Refrigerated unfrozen products should be stored between 28F and 41F.
Customer truck drivers and carriers are responsible for all product overages, shortages, and damage (OSDs) at the time of pick-up. Any OSDs must be reported to Madison Ave. Gourmet Customer Service within 24 hours of occurrence. At no time can “shipper load and count” (SLC) be allowed on the bill of lading. Madison Ave. Gourmet will not be liable for product deficiencies caused by the Customer’s failure to comply with the provisions of the pick up policy.
Pick-up times must be scheduled at least 24 hours in advance.
Customers are responsible for all late or detention fees, pallet costs and/or exchange.
Madison Ave. Gourmet reserves the right to review and administer changes based on compliance with the program. The customer is responsible for product temperatures during transit. Temperature requirements are as follows: Refrigerated unfrozen products should be stored between 28F and 41F.
Customer truck drivers and carriers are responsible for all product overages, shortages, and damage (OSDs) at the time of pick-up. Any OSDs must be reported to Madison Ave. Gourmet Customer Service within 24 hours of occurrence. At no time can “shipper load and count” (SLC) be allowed on the bill of lading. Madison Ave. Gourmet will not be liable for product deficiencies caused by the Customer’s failure to comply with the provisions of the pick up policy.
All Shipments whether they are LTL, FTL or Sealed Loads are FOB Baker City, Oregon.
Sealed Loads are loaded by Madison Ave. Gourmet (or our agents) and must be counted by the carrier before the trailer is sealed. The customer will break all the seals when the product is delivered. Customers will not be held liable for products damaged or shorted. Madison Ave. Gourmet will file a claim for any shortages with the carrier, unless the seal is intact, and so certified by the customer at time of delivery.
Any OSDs must be reported to Madison Ave. Gourmet (541-524-7605) within 24 hours of occurrence.
Sealed Loads are loaded by Madison Ave. Gourmet (or our agents) and must be counted by the carrier before the trailer is sealed. The customer will break all the seals when the product is delivered. Customers will not be held liable for products damaged or shorted. Madison Ave. Gourmet will file a claim for any shortages with the carrier, unless the seal is intact, and so certified by the customer at time of delivery.
Any OSDs must be reported to Madison Ave. Gourmet (541-524-7605) within 24 hours of occurrence.
We request that all customers provide the equipment and manpower necessary to off-load their orders from the carrier’s trailer at the time they are delivered. Accessorial charges may result in fees being assessed against the customer’s trade spending and/or customer P&L.
Madison Ave. Gourmet's standard pallet is the 40X48 four way-pickup white wood pallets. Madison Ave. Gourmet requires an even exchange of like quality pallets at the time of delivery.
Customers picking up are required to meet these same guidelines at time of pickup.
NOTE: Noncompliance may result in fees being assessed against the customer’s trade spending /or Customer.
Customers picking up are required to meet these same guidelines at time of pickup.
NOTE: Noncompliance may result in fees being assessed against the customer’s trade spending /or Customer.
Madison Ave. Gourmet has researched, developed, and tested our products for best performance under normal storage and shipping conditions. We have established shelf life guidelines that will ensure peak quality for our customers and consumers. Please ask for Product Shelf Life sheets.
Our products are all open date labeled with a “Best By” date on individual units and case labels.
Our products are all open date labeled with a “Best By” date on individual units and case labels.
Under rare circumstances, Madison Ave. Gourmet could need to withdraw products from the market. Our production procedures are intended to detect and retain products that don’t meet our standards before they leave our possession. However, under those situations where products have left our possession and a problem is detected, we have the ability to track and trace product routes. We will communicate information about the issue, product lots impacted, and actions to locate and withdraw products. Be assured we will move quickly to replace those products and resume normal business relationships.
Our pricing is effective based on the order date. In the event of any price changes, Madison Ave. Gourmet will provide customers with 30 days’ notice prior to the effective order date.
Orders net 30 days, 2% discount if paid in 10 days effective from receipt of shipment.
Customer Agreements to alternative terms with their Brokers or Distributors are not applied to direct shipping, backhaul, or Customer Pick-Up orders.
Customer Agreements to alternative terms with their Brokers or Distributors are not applied to direct shipping, backhaul, or Customer Pick-Up orders.
Order Requirements
Placing Your Orders
Required Information For Placing Your Orders
Confirming Receipt of Your Order
Required Lead Time For Orders
Late Orders or Order Changes
Back Orders
Pick up Options
Pick Up Guidelines
Shipper Loads/Carrier Counts
Unloading Practices
Pallet Types and Exchange
Shelf Life and Code Dating
Product Removals
Product Pricing
Payment Terms
B2B
all logos, slogans, images, and copy are registered copyright and trademark protected and may not be used without written permission by Madison Ave. Gourmet LLC, Vegan by Nature TMC
2005 - 2009 Madison Ave. Gourmet LLC TMC
2005 - 2009 Madison Ave. Gourmet LLC TMC
Distribution
info@madisonavegourmet.com
KS Specialties
Madison Ave. Gourmet
1620 Madison St.
Baker City, Oregon 97814
1620 Madison St.
Baker City, Oregon 97814
1-541-524-7605 Monday - Friday PST
Gourmet
Madison Ave.
1-541-524-7605
Monday - Friday PST
Monday - Friday PST